Support
How to get help
Support is by email. Tandem is a trading name of Ryan Daynes, a sole trader based in England.
Contact us
Help
The Office app, the Mobile app or your subscription.
Privacy
Your personal data, or deleting your account.
Security
A security problem, or an account you think is compromised.
We aim to reply within one business day, as our terms say. Support runs Monday to Friday, 9am to 5pm UK time, except bank holidays in England.
Tell us your name, your Company and what went wrong. Never send us a password or card details.
Delete your account
You can delete your Tandem account yourself, at any time.
- Mobile app: open Account, then tap Delete my account under Legal and privacy. Managers find Account in Menu.
- Before you clock in: tap your initials on the clock-in screen, then Delete my account.
- Office app: open Settings, then Account, then choose Delete my account.
- By email: write to privacy@tandemops.net from the email address you sign in with, and ask us to delete your account.
What happens next
- Your login closes and every session ends.
- Your Company keeps its business records, such as Jobs, time, safety and financial records. They show you as a former member, because they belong to the Company.
- The Company's Owners are told, so they can give your upcoming work to someone else. The request is recorded in the Company's audit log.
- Work on your phone that has not reached Tandem yet is lost. The app tells you first if there is any.
- Every Company must keep an Owner. If you are its last Owner, make someone else an Owner first.
To export or delete a Company's records, ask that Company. There is more in our data export and deletion notice.
Privacy
Our privacy notice explains what personal data we hold and why. Read the privacy notice. For questions about your data, email privacy@tandemops.net.
Report a security problem
If you find a security problem in Tandem, or think someone has got into an account, email security@tandemops.net straight away.